Terms & Policies
Fibreray Group Policies
Effective Date: 28/08/2024
Privacy Policy
At Fibreray Group, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.fibreray.co.uk.
Information We Collect
Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, and any other information you choose to provide when you contact us or register for our services.
Non-Personal Information: We may collect non-personal information automatically when you visit our site, such as your IP address, browser type, pages visited, and the timestamps of your visits.
How We Use Your Information
Fibreray Group may use the information we collect for various purposes, including:
- Providing and maintaining our services.
- Communicating with you, including responding to your enquiries and providing customer support.
- Sending you updates, newsletters, or marketing materials that may interest you.
- Analysing usage patterns to improve our website and services.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law or to service providers who assist us in operating our website and conducting our business.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information. To exercise these rights, please contact us at [email protected]
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.
Complaints Policy
At Fibreray Group, we value customer feedback and are committed to addressing any complaints promptly and fairly.
How to Make a Complaint
If you have a complaint, please contact us at [email protected]. We will acknowledge your complaint and aim to resolve it within 14 days.
Review Process
If you’re not satisfied with our response, you may request a review of the decision.
Anti-Bribery Policy
Commitment to Integrity
Fibreray Group is committed to maintaining the highest ethical standards and does not tolerate bribery or corruption in any form.
Policy Statement
Our Anti-Bribery Policy provides guidance on how we conduct our business and ensure all employees and stakeholders understand their responsibilities.
Reporting Concerns
If you suspect any bribery or corruption, please report it immediately to [email protected].
Vulnerable Customer Policy
Our Commitment
At Fibreray Group, we recognise the importance of providing support to vulnerable customers. We aim to deliver our services in an inclusive manner.
Identifying Vulnerable Customers
We define vulnerable customers as those who may need additional support due to various circumstances, including but not limited to age, disability, or financial hardship.
Support Measures
If you identify as a vulnerable customer, please contact us at [email protected] so we can assist you with tailored support.
Cookies Policy
Fibreray Group uses cookies to enhance your experience on our website. This Cookies Policy explains what cookies are, how we use them, and your choices regarding cookies.
What Are Cookies?
Cookies are small text files stored on your device by your web browser. They are used to remember your preferences and improve your user experience.
How We Use Cookies
We use cookies for various purposes, including:
- To analyse how our website is used and improve its functionality.
- To remember your preferences and settings.
- To personalise content and ads based on your interests.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for our website to function properly.
Analytical Cookies: These cookies help us analyse how visitors use our site, enabling us to improve the website.
Advertising Cookies: These cookies track your online activity to help us deliver more relevant advertisements.
Managing Cookies
You can manage your cookie preferences through your browser settings. You can choose to refuse cookies or delete existing cookies. However, please note that if you disable cookies, some features of our website may not function properly.
Changes to This Cookies Policy
We may update our Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date.
Terms of Service
Welcome to the website of Fibreray Group. By accessing or using our website, you agree to comply with and be bound by these Terms of Service.
Acceptance of Terms
By using our website, you confirm your acceptance of these Terms of Service and agree to comply with all applicable laws and regulations.
Use of the Website
You may use our website for lawful purposes only. You agree not to engage in any conduct that could damage, disable, or impair our website.
Intellectual Property Rights
All content on our website, including text, graphics, logos, and images, is the property of Fibreray Group or its licensors and is protected by copyright and other intellectual property laws.
Third-Party Links
Our website may contain links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to review the terms and policies of any third-party websites you visit.
Limitation of Liability
Fibreray Group shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on this page, and your continued use of the website will constitute acceptance of the modified terms.
Contact Us
If you have any questions or concerns regarding these policies, please contact us at [email protected]